Terms & Conditions

We here at Amish Mercantile want your shopping and product experience to be a good one! However there are a few formalities that we need to list below. If you have any questions please give us a call (330-763-4452). Thanks and come back soon!

 

Our Responsibility

 

  • All of our products (other than antiques) are created by Amish craftsmen.
  • We value and strive to sell quality products that bring value to you as our customer.
  • We will process your order in a timely manner and communicate with you about any product delays
  • Because Our products are specially made by Amish Craftsmen and they are not mass produced, the lead time before shipping can be 10 to 20 business days.

Your Responsibility

 

  • All claims for damage must be filed within 14 days after receiving the product either by phone or email.
  • All returns must be made within 14 days after receiving the product by contacting Amish Mercantile either by phone or email. After the product is returned to the original manufacturer in the original condition, a refund for the product will be issued minus a 15% restocking fee. Buyer is responsible for the original shipping cost as well as the return shipping.
  • Payment in full must be made before product is shipped.

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